Terms and Conditions

Your reservation with Longlasting Trip confirms that you have read, understood and agreed to all terms and conditions. Should the participant have any questions to the terms & conditions, please feel free to contact Longlasting Trip for detailed information and consultation prior to booking the tour. Our customer service representative will be pleased to answer your questions. Longlasting Trip will reserve the rights of final interpretation to all the published information, terms and policies.

 

  1. Description and tour limitations based on the trip package brochure of Longlasting Trip has been read and understood prior to booking the trip

  2. Not recommended for pregnant women and who have serious medical history

  3. Valid passport number/ID Card/KTP required to make letter permit by Master Harbor and insurance from local authority

  4. Age requirement for Open Trip package from 6 to 60 years old**

  5. The cabin room for Open Trip arranged according to the order of the clients reservation

**an exception for age requirement may apply with some details needed. please ask our customer service representative for further information
  1. Deposit for booking the trip is 30% from total price

  2. Full payment required for booking within 3 days of departure or booking on our website

  3. The rest payment should be made 3 days before trip departure

  4. Participants cannot cancel trip within 30 days of departure but allowed to reschedule their trip on the same year. If reschedule date falls to next year, rates adjusment may apply

  5. Cancellation from us due to weather conditions or force majeure, fully refund all payment or participants will be offered alternative trip with similar price

  6. Minimum numbers apply for open trip. There is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative boat or full refund. Information about it will be given at the latest 3 days prior to departure

  7. Longlasting Trip reserves all rights, while respecting the program, to cancel or change the order of visits without notice depending on the National Park authority, weather, time changing or the closing day of tour sites, etc.

  8. Refund administration fee will be charge depends on payment method

  9. It is non-refundable, non-changeable and non-transferable after the trip finish

  1. If the participant arrives late or is absent on the day of departure for any reason, the entire trip package is not refundable, not changeable, not transferable.

  2. If the participant fails to comply with the indication of the guide to gather at the meeting point in time during the trip, the participant will be responsible for any additional costs.

  3. If participant does not show up at the agreed place and time of meet up during the trip, the participant will be responsible for any additional costs and missed itinerary cannot be recourse or rearrange.

  4. Snorkeling equipment that we have provided for trips are the responsibility of participants. If there are damage occur while in use or lost, there is charge applies:

  • Goggles: Rp. 250.000

  • Snorkel: Rp. 200.000

  • Fins: Rp. 350.000

 

  1. Longlasting Trip disclaims any responsibility for the consequences caused by participant if they withdraw the group during the trip

  2. Longlasting Trip does not accept any responsibility or liability for any loss or damage during the trip (money, mobile phone, etc.)

  3. Longlasting Trip does not accept any complaint 3 days after trip finish about problem on boat, facilities can not be used or misconception during the trip

According to the laws and the principles adopted in Indonesia, the force majeure may include but not limited to what happened during the trip: the unpredictable, irresistible, uncontrollable, and unable to cope with the unexpected events and circumstances occurring or will occur as follows:

 

  1. Natural disasters such as typhoons, storms, earthquakes, tsunamis, floods, volcanic eruptions, landslides;

  2. Government actions such as expropriation, requisition;

  3. Abnormal social events, such as wars, armed conflicts, strikes, riots and terrorist attacks.

 

A Longlasting Trip uses reasonable efforts to ensure that the Content on our Web Site is complete and current. However, Longlasting Trip do not guarantee that the Content on our Web Site will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product or service description or availability. Longlasting Trip reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to the participant. Further, Longlasting Trip reserves the right to refuse or cancel any orders or reservations containing any error, inaccuracy or omission, whether or not the order or reservation has been submitted, confirmed and/or your credit card has been charged. If the participant’s credit card has been charged for the purchase and the order or reservation is cancelled due to an error, inaccuracy or omission, Longlasting Trip shall promptly issue a credit to the participant’s credit card for the amount of such charge.